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According to the Cannondale website, there's one like mine in New Hampshire, one in Nebraska and one in California but I don't know how frequently their website is updated after the bikes are sold. I'd looked into that possibility on my own and discovered that the next closest Mavaro is 800 miles from here (if it's even still available). The shop looked into getting me a bike from another dealer, but no luck there either. As the kids would say, it's gonna be a hot minute. Cannondale won't have another one like it for months, and Cannondale wouldn't specify how many months. The shop manager said they'd tried to find another bike for me but to no avail. How it's possible that the bike worked without the correct firmware is a mystery to everyone, Bosch included. It turns out that after the back and forth with Cannondale and Bosch, the folks at Bosch have recognized that they sent a drive unit to Cannondale before it had been properly flashed.

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I was going to wait to update my post until we had a final resolution because the situation is turning out to be pretty unusual, but this is where things stand right now. I want to build a good relationship with my bike shop, and I'm pretty sure they want the same thing. But like you, I'm a mensch and trying to be understanding.

#Bosch ebike diagnostic software bapa full

The customer bought a new bike, so they should be delivered a new bike in full working order. And of course, Trek was right to see it that way. I'll keep it in mind when I'm looking for my next bike. It's great to hear that Trek cares so much about their customer service. Cannondale needs to provide you with a new a complete bike. Lastly, lastly How come your LBS didn't catch that your bike had no unique ID # when they setup / prepped it prior to you takingĭelivery ? Bottom line. Should Cannondale decide to assist your LBS in loading the software, your statement about the LBS software skill level would not be comforting to

I get the feeling they'd be happier tinkering with anything that didn't involve a computer.' They haven't spent much time working with the software. You wrote.'This bike shop hasn't been selling ebikes very long, and although they have had some training on the Bosch systems, You bought a Cannondale bike from Cannondale through your authorized dealer. That's what needs to happen in your situation.Īs for Cannondale saying to contact Bosch.WRONG. Trek shipped a replacement bike from Waterloo Iowa to CT and in four days I was off and riding. We'll send a replacement Powerfly7 out immediately ' He shouldn't have to swap parts before he rides it. Trek said no.Their exact words to my LBS. I said contact a stocking dealer, we'll buy The controller was back ordered.What to do.

#Bosch ebike diagnostic software bapa install

I said no big deal, orderĪ replacement, install it and all would be fine. A simple phone call from your dealer should getĪ Trek Story.When I bought my Trek Powerfly7 emtb the Bosch thumb controller was damaged in shipping. I like what 'Over 50' wrote except I wouldn't ask, I'd say I want an exact replacement within (pick the # of days ) or this bike deal is over )Įither they have your bike in their ( Cannondale's ) inventory or they don't. I had only had it for one day.ĭo any of you fine folks have a suggestion? This bike shop hasn't been selling ebikes very long, and although they have had some training on the Bosch systems, they haven't spent much time working with the software-I get the feeling they'd be happier tinkering with anything that didn't involve a computer. They're frustrated and I'm wondering how long it'll be before I get my bike back. He said he contacted both Bosch and Cannondale, but each said that only the other could address the issue.

#Bosch ebike diagnostic software bapa how to

Needless to say, the mechanic had no clue how to proceed. I've got an orphan unit :-( Apparently, it's not possible to make any changes or updates to this unit since it doesn't exist in Bosch's system. In the diagnostic interface, where there's supposed to be a unique ID number, there's just an empty field. Unfortunately, the bike shop wasn't able to update this setting because, for some reason, their diagnostic tool can't find a record of my unit.

Thanks to Google I was able to figure out why the lights on my new Cannondale Mavaro wouldn't turn on: the light switch status was set to 'off' instead of 'on' or 'bike light can be switched on/off'.